Privacy Policy

1. Overview

This Privacy Policy explains how Greetable collects, uses, stores, shares, and protects personal information when you visit our website, use our software, interact with our website assistant, submit a form, or otherwise engage with our services.

In this policy, "Greetable," "we," "us," and "our" refer to the operator of the platform. "You" may refer to a website visitor, customer, prospective customer, or someone interacting with a Greetable-powered experience.

2. Information We Collect

We may collect the following categories of information:

Information you provide directly

This may include:

• Name
• Email address
• Phone number
• Business name
• Website URL
• Business type
• Service inquiry details
• Onboarding notes
• Support messages
• Any information submitted through forms, chat, or demo flows

Information collected through Greetable-powered website assistants

If you or your business uses Greetable, we may process:

• Visitor questions and chat messages
• Lead details submitted through the assistant
• Business-specific information used to configure the assistant
• Conversation summaries and related metadata
• Internal notes, FAQs, service details, pricing guidance, and other business context provided to us

Technical and usage information

We may automatically collect certain information such as:

• IP address
• Browser type
• Device information
• Operating system
• Referring URLs
• Pages viewed
• Usage patterns
• Clicks, interactions, and event data
• Approximate location data inferred from IP where applicable

Cookies and similar technologies

We may use cookies, local storage, analytics tags, and similar technologies to operate the website, improve the product, remember settings, and understand how users interact with Greetable.

3. How We Use Information

We use information for purposes such as:

• Providing and operating Greetable
• Configuring and improving business-specific assistants
• Responding to inquiries and demo requests
• Capturing and routing leads
• Sending transactional emails and product-related communications
• Monitoring product performance and usage
• Generating analytics, reports, and insights
• Supporting onboarding, setup, and customer support
• Maintaining security and preventing misuse
• Complying with legal obligations
• Improving our website, software, and services

4. Business Customer Data

When a business uses Greetable, we may process information submitted by that business and information submitted by visitors interacting with that business's assistant.

The business is responsible for:

• Ensuring it has the right to provide us with business content and training materials
• Ensuring its own privacy notices and legal compliance cover its use of Greetable
• Making sure the information it provides is accurate and lawful

We act as a service provider or processor in some cases and as a controller in others, depending on the context and the nature of the data involved.

5. Legal Bases for Processing

Where applicable, we may process personal information based on one or more of the following:

• Performance of a contract
• Legitimate interests
• Consent
• Compliance with legal obligations

Our legitimate interests may include improving Greetable, securing the platform, communicating with users, understanding usage patterns, and supporting sales and onboarding.

6. How We Share Information

We do not sell personal information. We may share information with:

Service providers

We may use third-party providers to support hosting, infrastructure, analytics, AI processing, email delivery, communications, customer support, forms, storage, and related operations.

Business customers

If a visitor submits a lead or engages with a Greetable assistant on a customer's website, we may share that information with the relevant business so they can respond to the inquiry.

Professional advisers and legal authorities

We may disclose information where reasonably necessary to:

• Comply with the law
• Respond to legal requests
• Enforce our terms
• Protect rights, safety, or property
• Investigate fraud, security incidents, or misuse

Business transfers

If we are involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, information may be disclosed as part of that process subject to appropriate safeguards.

7. AI and Automated Responses

Greetable uses automated systems and AI-based tools to help answer questions, assist with conversations, and support lead capture. This may involve processing messages, business context, and interaction history.

We take steps to make the service useful and relevant, but automated outputs may not always be accurate, complete, or appropriate. Businesses using Greetable remain responsible for how they deploy and rely on the service.

8. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including to:

• Provide and support the service
• Maintain business records
• Comply with legal, accounting, and contractual obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on the type of information, the nature of the relationship, and legal requirements.

9. Data Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your Rights

Depending on where you are located, you may have rights regarding your personal information, including the right to:

• Request access to your information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to certain processing
• Request restriction of processing
• Request portability where applicable
• Withdraw consent where processing is based on consent

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

11. Marketing Communications

If you contact us, request a demo, or otherwise engage with Greetable, we may send you product, sales, onboarding, or follow-up communications. You can unsubscribe from marketing emails at any time using the unsubscribe link in the message or by contacting us directly.

We may still send service-related or transactional messages where necessary.

12. International Data Transfers

Your information may be processed in countries other than your own. Where required, we take reasonable steps to use appropriate safeguards for international transfers.

13. Third-Party Services and Links

Our website or service may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices of those third parties. You should review their policies separately.

14. Children's Privacy

Greetable is not intended for children, and we do not knowingly collect personal information directly from children. If you believe a child has provided personal information to us, contact us and we will review the situation.

15. Changes to This Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the effective date and post the revised version on our website. Continued use of Greetable after changes become effective means the updated policy will apply.

16. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Greetable
Email: hello@greetable.ca

17. Complaints

If you believe your personal information has been handled improperly, you may have the right to raise a complaint with the relevant privacy or data protection authority in your jurisdiction.