Terms of Service

1. Overview

These Terms of Service govern your access to and use of Greetable, including our website, software, chat assistant, onboarding tools, analytics, and related services. By accessing or using Greetable, you agree to these Terms. If you do not agree, you should not use the service.

In these Terms, "Greetable," "we," "us," and "our" refer to the operator of the platform, and "you" or "Customer" refers to the business or individual using the service.

2. What Greetable Does

Greetable provides business-aware website assistant software and related services designed to help businesses respond to visitor questions, guide website visitors to the right next step, and capture inbound leads.

Depending on the plan, configuration, and setup, Greetable may include:

• AI-powered website chat experiences
• Lead capture and routing
• Business-specific knowledge configuration
• Website widget installation
• Email notifications and reporting
• Analytics and conversation insights
• Onboarding and setup support
• Optional integrations with third-party tools

We may improve, modify, add, or remove features over time.

3. Eligibility and Authority

You may only use Greetable if you are legally able to enter into a binding agreement and, if you are acting on behalf of a business, you have authority to bind that business to these Terms.

4. Customer Responsibilities

You are responsible for:

• Providing accurate information about your business
• Ensuring that the content, FAQs, pricing, policies, and other materials you provide to Greetable are accurate and lawful
• Reviewing the way your assistant is configured before or after launch
• Using the service in compliance with all applicable laws, regulations, and industry requirements
• Obtaining any notices, permissions, or consents required for your website visitors, leads, or customers

You are also responsible for how you choose to use leads, visitor information, and any responses generated through your Greetable setup.

5. Account Access and Security

If you receive an account, login, password, or other credentials for Greetable, you are responsible for maintaining their confidentiality and security. You must notify us promptly if you believe your account or credentials have been compromised.

You are responsible for all activity occurring under your account unless caused directly by our misconduct.

6. Website Content and Training Data

To configure your Greetable assistant, you may provide website content, business details, FAQs, service information, contact information, policies, pricing guidance, and other related materials.

You represent that you have the right to provide this information to us and to authorize us to use it for the purpose of operating, configuring, improving, and supporting your Greetable setup.

You remain responsible for ensuring the content you provide is accurate, lawful, and does not infringe the rights of others.

7. AI Responses and Service Limitations

Greetable uses automated systems and AI-based technology to assist with website conversations and lead capture. While we aim to make the system useful, accurate, and business-aware, you acknowledge that:

• Automated responses may sometimes be incomplete, inaccurate, or inappropriate
• The service may not always interpret user intent correctly
• The service should not be relied on as legal, medical, accounting, or other regulated professional advice unless separately agreed in writing and specifically configured for such use
• You remain responsible for reviewing and approving how the service is used for your business

We do not guarantee that every response, lead, or outcome will be accurate, complete, suitable, or commercially beneficial.

8. Third-Party Services

Greetable may rely on or integrate with third-party providers, including hosting, AI models, email delivery services, SMS providers, analytics tools, calendars, payment processors, and other infrastructure.

Your use of those features may also be subject to the terms and policies of the relevant third parties. We are not responsible for the performance, availability, or conduct of third-party services.

9. Fees and Payment

If you purchase a paid Greetable service, you agree to pay all applicable fees as described in your proposal, invoice, subscription, onboarding agreement, or other pricing arrangement.

Unless otherwise agreed in writing:

• Setup fees are due as invoiced
• Recurring fees are billed on the agreed schedule
• Usage-based charges may apply depending on plan, traffic, conversations, integrations, or related service usage
• Invoices must be paid by the stated due date

We may suspend or limit the service for overdue payments.

Fees are non-refundable unless otherwise stated in writing or required by law.

10. Trial, Beta, or Demo Access

If you use a trial, pilot, demo, or beta version of Greetable, that version may be limited, changed, or discontinued at any time. We may offer such access without any commitment to continue or convert it into a paid service.

11. Privacy and Data Handling

Our handling of personal information is described in our Privacy Policy. By using Greetable, you acknowledge that we may process information submitted through the service in order to provide, maintain, and improve the platform.

If you use Greetable to collect personal data from your website visitors, you are responsible for ensuring your own privacy disclosures, legal basis, and compliance obligations are satisfied.

12. Intellectual Property

Greetable and all related software, systems, designs, methods, branding, site content, and underlying technology are owned by us or our licensors and are protected by intellectual property laws.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use Greetable for your internal business purposes.

You may not:

• Copy, modify, or create derivative works of the platform except as expressly permitted
• Reverse engineer, decompile, or attempt to extract source code except where prohibited by law
• Resell, sublicense, or commercially exploit the platform except with our written permission

13. Feedback

If you provide ideas, suggestions, requests, or feedback about Greetable, we may use them without restriction or compensation to you.

14. Confidentiality

Each party may receive non-public information from the other in connection with the service. Each party agrees to use reasonable care to protect the other party's confidential information and not disclose it except as required to perform obligations under these Terms or as required by law.

This section does not apply to information that is publicly available, already lawfully known, independently developed, or lawfully received from another source.

15. Service Availability

We aim to keep Greetable available and functioning reliably, but we do not guarantee uninterrupted, error-free, or continuous access. Maintenance, outages, third-party failures, software bugs, internet issues, and other events may affect service performance.

We may suspend, limit, or modify access where reasonably necessary for maintenance, security, legal compliance, or technical reasons.

16. Acceptable Use

You may not use Greetable:

• For unlawful, fraudulent, deceptive, or harmful purposes
• To transmit malicious code, spam, or unauthorized marketing
• To infringe the rights of others
• To store or process content that violates applicable law
• In a way that interferes with the platform or other users

We may suspend or terminate access if we reasonably believe you have violated this section.

17. Disclaimer of Warranties

Greetable is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, and that the service will be uninterrupted, accurate, or error-free.

18. Limitation of Liability

To the fullest extent permitted by law, Greetable and its affiliates, officers, employees, contractors, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business, goodwill, data, or opportunities, arising out of or related to your use of the service.

Our total aggregate liability for any claim arising out of or related to these Terms or the service will not exceed the total amount paid by you to us for Greetable during the 12 months preceding the event giving rise to the claim.

19. Indemnity

You agree to defend, indemnify, and hold harmless Greetable and its affiliates, officers, employees, contractors, and suppliers from and against claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to:

• Your use of the service
• Your business content or data
• Your violation of these Terms
• Your violation of applicable law or the rights of a third party

20. Suspension and Termination

We may suspend or terminate your access to Greetable if:

• You breach these Terms
• You fail to pay amounts due
• We believe your use creates legal, security, or operational risk
• We are required to do so by law or third-party provider requirements

You may stop using the service at any time. If you are on a paid plan or service agreement, termination may still be subject to the billing or notice terms previously agreed between us.

Sections that by their nature should survive termination will continue in effect, including those relating to payment, confidentiality, intellectual property, disclaimers, limitation of liability, and indemnity.

21. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we may provide notice by email, through the platform, or by posting an updated version on our website. Your continued use of Greetable after the updated Terms become effective constitutes acceptance of the revised Terms.

22. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the use of Greetable will be subject to the exclusive jurisdiction of the courts located in Toronto, Ontario, unless otherwise required by applicable law.

23. Contact

If you have questions about these Terms, you can contact us at:

Greetable
Email: hello@greetable.ca